- Scan the whole property (including all floors and any detached garage/porch) in one, continuous scan without interruption.
- Angle your phone slightly down and point the camera straight ahead in the direction you’ll be walking.
- Focus on the floors. No need to show more than 3 feet (1 meter) of the wall.
- Scan no closer than 5 feet (1.5 meters) and no further away than 11 feet (3 meters) from walls and furniture.
- Back out of narrow spaces rather than turning around.
- Scan small spaces through the door opening without entering the space yourself.
- Only scan ceilings that are less than 7 feet (2 meters) tall.
- Scan the ceiling at a slight upwards angle so the ceiling and other architectural elements such as windows are visible in the frame.
- Do not scan a ceiling by pointing the camera directly above your head.
- Do not scan the ceilings for more than 5 seconds.
- Make sure your date/time is set to automatic. You can check this on the settings on your phone.
- Before pressing send on the order card, ensure your phone has a high-speed internet connection. It is advisable to wait until you can use a Wi-Fi network to send your completed scan. Mobile data connections are less stable and reliable.
- The size of the data being sent increases linearly, depending on the scan length. A one-minute scan equals approximately 25 megabytes of information.
- You can review your video before you upload it. However, once the scan is uploaded, the video is deleted from your phone.
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